Support

Need help? Flow Exchange has your back. Browse the resources below to find answers fast.

Contact Channels

Discord

The fastest way to reach us is through our official Discord server. Our team and community are active 24/7.

Join our Telegram group for announcements, support threads, and direct help from staff.

Email

At the moment we do not take support via mail. Please create an ticket in our Discord. All tickets are private. If required, contact an owner directly via direct messages.

Common Issues

Account Access

If you are locked out of your account:

Try resetting your password from the login page
Verify your email is correctly entered
Reach out via Discord if the issue persists

Pending Transactions

Transactions may pend due to network congestion or security checks. Most clear within 15 minutes.

Disputed Trades

If a trade goes wrong:

Open a dispute directly from the trade page
Provide any relevant screenshots and evidence
A moderator will review within 2 hours

Reporting Abuse

Fraud or Scams

If you suspect fraudulent behavior, report it immediately through Direct Messages or Support Ticket.

Bug Reports

Found an error? Submit it on our Discord via an Support Ticket. Verified reports may qualify for a bounty reward.

Response Times

Priority Levels

Critical (account compromised): under 1 hour
High (stuck transaction): under 4 hours
Standard (general questions): within 24 hours

Final Note

Our support team is here to help. Don't hesitate to reach out — no question is too small.